If you still have a question that is not answered below, contact us.
Frequently Asked Questions
General Capabilities
- Can I run a study offline?
- What browsers are compatible with WebSort?
- What is the minimum connection speed required to use WebSort?
- Which participant languages are supported?
- How do I change my account password?
- Can I conduct multi-level sorts with WebSort?
- What is your company contact information?
Running a Study
- How many participants do I need?
- How long will it take participants to complete a study?
- How do I get participants for my study?
- Should I randomize my items so my results aren't biased?
- How many items should I have in my study?
- What is the recommended size for uploading a custom logo?
- How do I add images to my study?
- How do I change the name of my study?
- What if I don't want my participants to use their email address?
- How do I let my participants leave some items unsorted?
- Can I make changes to my study after it is open to participants?
- Can participants leave comments?
- Can participants put an item into more than one category or create new items?
Analyzing the Results
- Can I download my study data?
- Can I save the merges I've done in the Category Summaries table?
- Can I see how long participants are spending on my study?
- How can I see data for just some of my participants?
Pricing and Purchasing
- What is the difference between a free account or study and a paid one?
- How do I make a purchase?
- Where is the study I purchased?
- Do my studies or study credits ever expire?
- Do I qualify for the non-profit or educational discount?
Contact Us
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(312)-380-6369
